Privacy policy

Last updated: May 25, 2026

Odiovox operates this store and this website, including all related
information, content, features, tools, products and services, in order
to provide you, as a customer, with a personalized shopping experience
(the "Services").

Odiovox is a store powered by Shopify, which allows us to provide the
Services. This Privacy Policy describes how we collect, use and disclose
your personal information when you access or use the Services, make a
purchase or other transaction, or communicate with us by any other
means.

If there is any conflict between our Terms of Service and this Privacy
Policy, this Privacy Policy prevails with respect to the collection,
processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our
Services, you acknowledge that you have read this Privacy Policy and
understand the collection, use and disclosure of your information
described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information," we mean information that
identifies you or can reasonably be linked to you or another person.
Personal information does not include information collected anonymously
or made non-identifiable so that it cannot identify you or be reasonably
linked to you.

We may collect or process the following categories of personal
information, including inferences drawn from this information, depending
on how you interact with the Services, your location and as permitted or
required by applicable law:

  • Contact information, including your name, address, billing
    address, shipping address, phone number and email address.

  • Financial information, including credit card numbers, debit card
    numbers, bank account information, payment card information,
    transaction details, payment method, payment confirmation and other
    payment details.

  • Account information, including your username, password, security
    questions, preferences and settings.

  • Transaction information, including products you view, add to
    your cart, add to your wish list, purchase, return, exchange or
    cancel, as well as your past transactions.

  • Your communications with us, including information included in
    communications with us, such as when you send a customer service
    inquiry.

  • Device information, including information about your device,
    browser or network connection, IP address and other unique
    identifiers.

  • Usage information, including information about your interaction
    with the Services, including how and when you access or interact
    with them.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access
    or use the Services, communicate with us or otherwise provide your
    personal information.

  • Automatically through the Services, including from your device
    when you use our products or services or access our websites, and
    through cookies and similar technologies.

  • From our service providers, including when we use them to
    implement certain technologies and when they collect or process your
    personal information on our behalf.

  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the Services you use, we may
use your personal information for the following purposes:

  • Provide, customize and improve the Services. We use your
    personal information to provide the Services, including fulfilling
    our agreement with you, processing payments, processing orders,
    remembering your preferences and products of interest, sending
    account-related notifications, processing purchases, returns,
    exchanges or other transactions, creating and managing your account,
    arranging shipments, facilitating returns and exchanges, allowing
    you to post reviews and creating a personalized shopping experience.

  • Marketing and advertising. We use your personal information for
    marketing and promotional purposes, such as sending marketing,
    advertising and promotional communications by email, SMS or mail,
    and showing you online advertisements about products or services on
    the Services or other websites.

  • Security and fraud prevention. We use your personal information
    to authenticate your account, provide a secure payment and shopping
    experience, detect, investigate or respond to fraudulent, illegal,
    dangerous or malicious activity, protect public safety and secure
    our services.

  • Communicate with you. We use your personal information to
    provide customer service, respond to requests, provide effective
    services and maintain our business relationship with you.

  • Legal reasons. We use your personal information to comply with
    applicable laws, respond to valid legal processes, enforce our terms
    and policies, and investigate possible violations.

How we disclose personal information

In certain circumstances, we may disclose your personal information to
third parties for legitimate reasons, including:

  • With Shopify, service providers and other third parties that provide
    services on our behalf, such as IT management, payment processing,
    data analysis, customer service, cloud storage, processing and
    shipping.

  • With business and marketing partners to provide marketing services
    and advertisements.

  • When you instruct us, request it or otherwise consent to disclosure.

  • With our affiliates or within our group of companies.

  • As part of a business transaction such as a merger or bankruptcy, to
    comply with legal obligations, enforce applicable policies or
    protect our Services, rights and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes
personal information regarding your access to and use of the Services in
order to provide and improve them.

Information you submit through the Services may be transmitted to and
shared with Shopify and third parties located in other countries to
provide and improve the Services.

Third-party websites and links

The Services may provide links to websites or online platforms operated
by third parties. We recommend reviewing their privacy and security
policies and terms of use.

We are not responsible for the privacy or security practices of
third-party websites.

Children's data

The Services are not intended for children and we do not knowingly
collect personal information from children who have not reached the age
of majority in your jurisdiction.

Security and retention of your information

No security measure is perfect or failsafe, and we cannot guarantee
perfect security. Information you send to us may not be secure during
transmission.

The retention period of your personal information depends on factors
such as the need to maintain your account, provide Services, comply with
legal obligations, resolve disputes or enforce agreements.

Your rights and choices

Depending on your location, you may have some or all of the following
rights regarding your personal information:

  • Right of access/right to information.

  • Right to deletion.

  • Right to correction.

  • Right to data portability.

  • Management of communication preferences.

If you reside in the United Kingdom or European Economic Area, you may
also have rights to object to or restrict processing and withdraw
consent where processing is based on consent.

You may exercise these rights through the Services or by contacting us
using the information provided below.

Complaints

If you wish to submit a complaint regarding our processing of your
personal information, please contact us. Depending on your location, you
may also have the right to contact your local data protection authority.

International transfers

We may transfer, store and process your personal information outside the
country where you reside.

Where required, we rely on recognized transfer mechanisms such as
standard contractual clauses or equivalent legal protections.

Changes to this Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our
practices or for operational, legal or regulatory reasons. We will
publish the revised Privacy Policy on this website and update the "Last
updated" date.

Contact

If you have questions about our privacy practices or this Privacy
Policy, or wish to exercise your rights, please contact us at
contact@odiovox.com.

For applicable data protection laws, Odiovox is the controller of your
personal information.